Fast Help for Screens, Players, and Accounts
Get setup guidance, player troubleshooting, account assistance, and technical help for your SignOS digital signage operations from one place.
Need urgent help?
If a screen is offline, a player cannot start, or your content is not updating, contact the support team with your device type and a short issue summary.
Quick Support Channels
Choose the fastest path depending on the problem you are experiencing.
Email Support
Best for account issues, detailed technical explanations, invoices, and feature requests.
Send EmailPhone Support
Best for urgent player issues, offline screens, or installation help during active deployment.
Call NowSetup Guidance
Need help choosing Android, Tizen, Windows, Apple TV, LG webOS, or browser-based playback?
View PlayersRemote Review
For issues requiring deeper investigation, prepare screenshots, device model, and player details before contacting us.
Prepare DetailsWhat We Can Help With
The support team can assist both technical setup and day-to-day operation questions.
Player Installation
Android, Samsung Tizen, Windows, Chrome, Apple TV, and LG webOS player setup and configuration.
Screen & Layout Issues
Split-screen setup, videowall behavior, screen rotation, and content fit problems.
Cloud & Content Sync
Publishing delays, playlist updates, offline cache behavior, and cloud storage questions.
Account & Billing
User access, plan questions, invoice details, subscription changes, and renewal support.
How Support Works
A short issue summary helps the team respond faster and more accurately.
Describe the issue
Share the device type, player platform, what changed, and whether the problem affects one or multiple screens.
Add visuals if possible
Send screenshots, short videos, or a photo of the screen so the support team can diagnose more quickly.
Receive guided actions
You will receive the next steps for setup, verification, or troubleshooting based on your device and account.
Confirm resolution
After the issue is resolved, confirm the screen status so the team can close the request properly.
Frequently Asked Questions
Common setup and support questions collected in one place.
Which platforms does SignOS support?
SignOS currently supports Android, Samsung Tizen, Windows, Chrome browser playback, and expanding support for Apple TV and LG webOS.
What should I send when a screen goes offline?
Send the screen name, device model, player type, last known status, and a screen photo if possible. This reduces back-and-forth during diagnosis.
Can you help with remote setup?
Yes. For supported environments, the team can guide you through installation and configuration remotely after reviewing the device details.
How do I request a new feature?
Send your request by email with the use case, screen type, and business need. This helps us prioritize practical product improvements.